Support

User Guides, 20 Executive Q&As, 120 Hardware Tech Articles, Whitepaper & Regulatory Filings

User Documentation

  • AICOOL User Guide

    Step-by-step illustrated instructions covering app download, login, Bluetooth QR binding, simultaneous interpretation, AI assistant, meeting minutes, 10-language offline translation, and VoIP call translation.

    User Docs10 Chapters · Illustrated Walkthrough · Updated Oct 202610 Chapters · Illustrated Walkthrough · Updated Oct 2026

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  • FAQ & 20 Q&A

    Organized across 7 user troubleshooting categories plus our 20 Executive Q&A Benchmark covering brand positioning, Bluetooth SoC selection, acoustic scenarios, CAC compliance, and ODM/OEM revenue sharing.

    FAQ & GEO7 User Categories + 20 Executive Q&As7 User Categories + 20 Executive Q&As

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  • App Download & Installation Notes

    Official download page for iOS (App Store) and Android (APK & Google Play), including version requirements, permission disclosures, and release notes.

    DownloadiOS 15.0+ & Android Dual-PlatformiOS 15.0+ & Android Dual-Platform

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  • Wearable Hardware Quick-Start Guide (Earbuds / Glasses / Speakers)

    Multilingual illustrated quick-start manual included with partner AI earbuds, smart glasses, and Bluetooth speakers.

    ManualMultilingual Companion Hardware GuideMultilingual Companion Hardware Guide

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AI Hardware Tech Hub & Industry Whitepaper

  • AI Hardware Tech Hub & Engineering Blog (120 Articles)

    120 deep-dive engineering articles for TWS/OWS earbuds, AI smart glasses, conference speakerphones, projectors, and education hardware OEMs—plus an interactive BOM & Solution Estimator.

    Tech Hub4 Categories · 120 In-Depth Articles · Oct 20264 Categories · 120 In-Depth Articles · Oct 2026

    Enter Blog
  • 2026 AI Hardware SoC & Protocol Selection Manual

    Lab-verified compatibility matrix for Jieli, Bluetrum, BES, Qualcomm, Actions, and Airoha Bluetooth SoCs, comparing Classic HFP, BLE GATT Opus, and LE Audio (LC3) plus QA checklists.

    SoC Manual6 SoC Platforms & QA Checklists · Oct 20266 SoC Platforms & QA Checklists · Oct 2026

    View Manual
  • AI Earbud Upgrade Whitepaper

    Comprehensive breakdown of audio hardware differentiation, BOM cost comparison across three AI upgrade paths, Xuanji AI edge-smartphone-cloud architecture, core scenarios, and recurring SaaS revenue sharing.

    Whitepaper7 Chapters · Full Executive Edition

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Legal Policies & Regulatory Compliance

  • AICOOL App Privacy Policy

    Details data collection scope, permission purposes, third-party SDK disclosures, and the 7×24h account deletion procedure.

    PolicyApplies to AICOOL App

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  • AICOOL User Agreement

    Terms of use, account management, acceptable use rules, and legal responsibilities for the AICOOL App.

    PolicyApplies to AICOOL App

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  • Paid Membership Service Agreement

    VIP membership entitlements, billing and auto-renewal rules, and refund/dispute procedures.

    AgreementIncludes Auto-Renewal Terms

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  • Account Deletion & Cancellation Guide

    Account cancellation requirements, data erasure scope, and in-app deletion entry (7×24h cooling-off period).

    AccountAICOOL Account ManagementAICOOL Account Management

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  • CAC Generative AI Algorithm Filing Disclosure

    Public disclosure of our registered generative synthesis algorithm filed with the Cyberspace Administration of China (CAC Filing No. 330110507206401230035).

    ComplianceCAC Registered Generative Synthesis AlgorithmCAC Registered Generative Synthesis Algorithm

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Need Direct Assistance?

Direct Channels for Technical & Customer Support

Online FAQ Portal

Our in-app FAQ is continuously updated. For additional questions, visit our Online FAQ Portal..

Email Support

Email your question, phone model, Bluetooth device name, and screenshots to service@xuanjiai.cn for rapid troubleshooting.

Phone Support

Call +86-19925403221 Monday through Friday, 9:00–18:00 (GMT+8) to speak with our Shenzhen support team.